Privacy Policy

Scope

ARC Solutions provides cloud-based business management software for service companies. This policy explains how we handle personal information when people visit our website, submit purchase or contact forms, use the SaaS platform, receive support, or communicate with businesses using ARC Solutions.

This policy covers ARC Solutions platform operations. Each tenant business remains responsible for the customer and business records it enters into its own workspace.

Information We Collect

Depending on how the service is used, we may collect and process:

• Account details such as name, email, role, authentication status, and tenant access.
• Business and customer records such as company names, contacts, bookings, jobs, invoices, documents, and service history.
• Purchase request details submitted through the public website, including product interest, plan interest, setup notes, phone number, and email address.
• Communication records such as support messages, WhatsApp conversation metadata, message content, and reply history when those features are enabled.
• Technical information such as IP address, browser/device details, security events, system logs, and usage needed to operate and protect the platform.

How We Use Information

We use information to provide, operate, secure, support, and improve ARC Solutions. This includes authenticating users, managing tenant workspaces, processing purchase requests, supporting customer workflows, sending operational notifications, responding to support requests, maintaining audit history, and meeting legal or security obligations.

Cookies And Analytics

ARC Solutions may use cookies or similar browser storage to keep users signed in, remember preferences, protect sessions, and maintain the service. We may also use aggregated website or system analytics to understand reliability, usage, and improvement opportunities.

Users can control cookies through their browser settings. Blocking some cookies may prevent secure login or platform features from working correctly.

WhatsApp And Communications

When WhatsApp Business features are connected, ARC Solutions may process sender phone numbers, message content, delivery information, timestamps, and conversation history. This allows authorized staff to receive and reply to customer messages from inside the platform.

Businesses using these features are responsible for obtaining any required consent and following applicable messaging laws and WhatsApp Business policies.

Sharing And Providers

We do not sell personal information. We may share information with trusted service providers that help us run ARC Solutions, such as hosting, storage, email, messaging, security, monitoring, payment, or support providers. We may also disclose information when required by law, to protect users, or to prevent abuse of the platform.

Security And Retention

We use technical and organizational controls including HTTPS, access controls, server security measures, backups, and operational monitoring. No internet service can be guaranteed completely secure, so users must also protect their login details and use appropriate access controls within their business.

We keep information only for as long as needed for service delivery, support, legal, accounting, security, backup, and operational purposes.

Your Choices

Where applicable, users may request access, correction, deletion, restriction, or export of personal information. Some data may need to be retained where required for legal, accounting, audit, security, or service continuity reasons.

Marketing or purchase communications can be declined by contacting ARC Solutions or replying to the relevant message where appropriate.

Contacting ARC Solutions

For privacy questions, contact ARC Solutions through your platform administrator, support contact, or the public purchase/contact route on the ARC Solutions website.